Warranty Policy

Warranty & Return Policy

In the unlikely event that you have a problem with one of our battery products, we have a direct warranty & return policy here for you to help navigate any issue:

●Please contact [email protected] for all returns or warranty requires.

●Between the thirty days after shipping date, you can return the undamaged products for a full refund with less a 10% restocking charge.

●Best in class quality guarantee for 10 years

1.Motawill lithium ion batteries are developed to last. We stand by our workmanship. If our batteries made a mistake we will replace or repair it.

2.ALL Motawill Batteries include a 10 Year Manufacturers Defect Warranty from the date of purchase. The typical life expectancy of a Motawill lithium ion battery is 4,000 recharge cycles, or approximately 5-10 years with normal use that is appropriate to what the battery is developed for (see the specs of the battery).Normal wear and tear and carelessness or misuse of the battery will not be covered in this guarantee.If the battery is deemed improperly used, you will be charged $150 per hour for repairs, plus parts and shipping.

3.For warranty claims, please get in touch with the initial place of purchase and the batteries may need to be shipped back to us (Motawill) for further examination.

●4% bank processing fees paid by buyer.

●All accessories & complimentary products (chargers, powerbox cases, volt meter, etc)have 1 year warranty

●Free battery analysis & free technical support for lifetime.

●This guarantee applies only to the original owner (non-transferable).

●Each item is only eligible for one free replacement.

●Customer should pay for return shipping charges when returning or warranty parts are inspected. Motawill will refund shipping costs for qualified returns. Please note that some battery returns may need special paperwork and packaging and these cases will be subject to additional charges for comply with lithium battery delivery regulations. For all returned shipping, we suggest using a local delivery service, such as a fedex office or a UPS shop.

●If you have a quality problem with the product, please get in touch with [email protected] to help diagnose the issue. If a product does not fulfill our high quality requirements, then we will provide you a replacement part or repair the original at no extra expense. We will not send replacement parts until we have received your returned parts and completed an inspection to determine the cause of any issues. Motawill is not responsible for return delivery.

●The warranty will not cover the Diy modifications or damage due to gross negligence or misuse.

Return Address:

Please mail your returning battery in a traceable way to the address below and put a note with order number, your name and write your situation and/or request.

Motawill Battery Headquarters:
6585 Arville St, Las Vegas,NV,89118

Ten Year Warranty

We stand behind the quality of our products:

1.30 day money back guarantee on all orders. If you are unsatisfied for any reason with one of our batteries you can return it for a refund up to 30 days after purchase.

2.10 year manufacturer defect warranty on all batteries. If we made a mistake building your battery we will repair or replace it. See warranty & return policy for details.

3.Lifetime technical support. Reach out to [email protected] for help from our team of experts.

4.1 year warranty on chargers, powerbox case, and accessories.

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